HurryUp Support

For installation, billing, or storefront questions, email support@developerravi.com. Include your .myshopify.com domain and a short description of the issue.

Support hours

Monday–Friday, 09:00–18:00 Nepal Time (UTC+5:45). We target a response within two business days.

Before contacting support

1. Open the App and save the intended badge or timer settings.
2. Confirm the relevant HurryUp app block is added to the correct theme template.
3. Test a Shopify-managed variant with quantity above zero and at or below the configured threshold.
4. For cart timers, add a product to the cart and test the cart page or drawer where the block is placed.

Billing

Pro plan approval, invoices, and cancellations are handled through Shopify. Open the Plan & Billing tab in HurryUp to manage the plan on Shopify's hosted page.